Engawala Art Centre Shipping policy

• Darwin Aboriginal Art Fair takes no responsibility for the negotiation, coordination or distribution of freight and shipping of purchases made at the online Darwin Aboriginal Art Fair. Items customers wish to purchase may require a manual quote for freight which will be charged separately.
• Shipping and freight costs are not included in the advertised purchase price unless this is stipulated at the point of purchase of the item by the Art Centre/Vendor.
• All freight and shipping must be arranged directly with the Art Centre/Vendor from where the purchase was made.
• If multiple items are purchased from different Art Centres/Vendors in the same transaction, customers must arrange shipping with each Art Centre/Vendor.
• Darwin Aboriginal Art Fair takes no responsibility for the distribution and arrival times of freight. As the Art Centres/Vendors participating in the online Darwin Aboriginal Art Fair are located in some of the most remote locations in Australia, freight services can be inconsistent.
• Darwin Aboriginal Art Fair takes no responsibility for any damaged or lost items.

Engawala Art Centre Refund policy

1. 1. Engawala Art Centre – Returns and refunds policy

Engawala Art Centre wants happy customers! However, sometimes things do not go as intended and occasionally a customer may wish to return an artwork.

1. 1. 1. Conditions for returns or refunds

We are happy to consider a return or a refund under the following circumstances:

• The item was not what was ordered.

• There was an unreasonable delay in shipping the artwork.

• The artwork arrived broken or not in reasonable condition.

• The item was not as described on the website.

Refunds can only be made within 30 days of purchase.

In the above circumstances Engawala Art Centre will provide the customer with a pre-paid postage label to send the item back.

Janine: [email protected]

Taffy: [email protected]

Engawala Art Centre Return policy

1. 1. 2. Returning an unwanted artwork

If a customer decides that they do not want the artwork they can ask for it to be replaced by an alternative artwork at a similar price. In this circumstance the purchaser will have to pay to have the artwork returned. On the return being received another artwork will be dispatched and the Art Centre will cover the delivery cost.

1. 1. 3. Return packaging

Returns should be made in the original packaging or similar packaging (to avoid damage).

1. 1. 4. How to make a return

To make a return send us a message on the website Contact Page or use one of the email addresses below. Include an explanation of why a return or refund is being requested. Please quote the purchase code which you can find in the email sent to you when you bought the artwork.

Janine: [email protected]

Taffy: [email protected]