Moa Arts Shipping policy

The listed price includes all packaging, handling and postage costs. All goods dispatched are sent express post via Australia Post. Expected delivery time is between five and ten business days. In the event that your item is lost or damaged in transit, (this has never happened) Moa Arts will offer a full refund or a substitute work according to your preference.

Moa Arts Refund policy

If you’re looking for a refund of your order, for whatever reason, we’re here to help!

We offer free returns or exchanges within 30 days of receiving your order. You can return the product to us for an exchange with an equivalent product, or we can refund your payment into the original account used to make the purchase.

Moa Arts Return policy

Returned items must have all original documentation and be returned in the original packaging Returned items must be in their original condition and have no visible signs of wear, use or damage. If you suspect the work has been damaged in transit, that’s different! Send us photos of the damaged packaging prior to opening and again after opening. We will then organise a replacement or refund directly with you. Note that all works sent from Moa Arts are packaged safely and carefully – no work has ever been damaged or lost in transit before.

To initiate a return or exchange please complete the following steps:

• Send us an email with purchase details and the reason for return or exchange, along with photos of evidence of damage in transit (if applicable).
• Send the item back to us along with an invoice to cover your shipping cost the returns.